21Bets Casino

Explore 21Bets Casino for slots, Megaways titles, live tables, bingo and sports betting. Eligible new casino players can receive 120 free spins on Big Bass Bonanza after a qualifying £20 first deposit. Browse the games and welcome-offer conditions below, then find payment options, account verification details and tools for responsible play.

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21Bets welcome offer: deposit and bet £20 for 120 free spins on Big Bass Bonanza

Casino games and live tables

Games and live tables

Our casino includes slots, Megaways titles, jackpots, scratchcards and live-dealer games. In our live casino, filters cover blackjack, roulette, baccarat and live game shows. You can narrow tables by bet size, browse providers including Evolution and Pragmatic Play, or search for a table.

Online-slot stakes

Our maximum online-slot stake per game cycle is £5 per spin for players aged 25 and over and £2 per spin for ages 18 to 24. A cycle begins when you initiate the game and ends when all stakes are lost or all winnings have been delivered or made available for collection.

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Welcome offer and promotions

Casino welcome offer

For eligible new players, our casino welcome offer gives 120 free spins on Big Bass Bonanza after a minimum £20 first deposit through the casino cashier. The deposit-and-bet version requires you to deposit and bet £20. The offer applies to selected games, contribution varies by game and full offer terms apply.

For this offer, wager from your real balance first.

Free-spin winnings require 10x wagering within 7 days, calculated on bonus bets only. Free spins and their winnings last 7 days from receipt. Maximum conversion is 1 time the money-bonus amount or £20 from free spins. The offer is limited to 5 brands within the network, and Skrill and Neteller deposits do not qualify. Withdrawal requests void active or pending bonuses. Promotional winnings are also cancelled where applicable conditions remain unmet.

Our welcome bonus and winnings expire 7 days from the date and time of credit. You cannot receive unused funds or winnings after expiry if the wagering requirement remains unmet. Once you meet or exceed the requirement, the promotion ends and bonus funds transfer automatically to your real-money balance up to £20. You may then withdraw the converted funds or use them outside the promotion.

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How bonus balances work

We deduct wagers from real money first. When it reaches zero, wagers use bonus balance. A wager larger than your available real money is split between the balances, and winnings follow the proportions used. If your real money balance becomes positive again, it takes priority. You cannot use bonus balance while a real-money game round remains open or its result has not reached your real-money balance.

Only wagers made with bonus funds after your first successful deposit contribute to the applicable bonus wagering requirement. Real-money wagers do not count. If several bonuses are active, we allocate winnings and wagering contributions in proportion to their original bonus amounts.

For the applicable bonus requirement, only 5% of video poker and power video poker wagers count. Blackjack, baccarat, roulette, poker table games and jackpot games contribute only 10%. Games on the excluded list contribute nothing. We may change that list without retroactive effect and give advance notice of games excluded from bonus-fund play.

Pending bonuses and cancellation

Normally, only one bonus is active. Other bonuses apart from free spins and free bets remain pending, cannot be wagered and do not appear in bonus balance before activation. Their requirements begin when the active requirement is completed or the active bonus expires or is cancelled. If bonus funds fall below £0.50, the next pending bonus may activate alongside the current one. Pending bonuses activate in grant order. To reach a later pending bonus, you can cancel the active bonus and those pending ahead of it.

You may withdraw your deposits and their winnings at any time, but withdrawing real-money funds before completing the bonus requirement removes all bonus funds and pending bonuses without conversion.

Other bonus types

An eligible deposit under a promotion immediately credits the offered bonus money, free bets or free spins to bonus balance. Deposits through excluded payment methods do not count. We may also offer complimentary bonuses subject to applicable wagering. Where a registration bonus is offered, it requires valid details and account activation from a new registrant who has never held an account with that site. It is available only once per player per site.

Across the Company Network, you may receive up to 5 registration and/or welcome bonuses, 5 casino welcome bonuses and 1 sport welcome bonus, plus up to 5 free-bet bonuses per month on your account.

Outside separately governed Rewards items, casino free-money bonus funds and their winnings require wagering 10 times the original bonus within 30 days of credit, including pending time. Bingo free-money bonus funds require 2 times within 30 days on the same basis. If the requirement is unmet, the funds are removed without conversion. Free-money conversion is capped at 1 time the original bonus, with excess funds removed.

Outside Rewards items, casino and bingo free spins must be used within 7 days of final credit on selected games under the promotion. Their winnings form the initial bonus and require 10 times wagering within 7 days of bonus credit, including pending time. Otherwise, the funds are removed without conversion and entitlement to the spins ends. Conversion is capped at £20, with excess funds removed.

Fair use of bonuses

Our irregular-play rules include equal, zero or low-margin bets and hedge betting. They also cover bets worth at least 50% of a bonus on one game, hand, bet or round, and staking more than 25% of the initial deposit as one bet or wager. Building a balance and then significantly changing bet sizes, game types or structures to meet wagering is irregular play. So are large winning bets followed by a stake reduction of at least 65% of the prior average, other substantial reductions after large wagers, and moving from low-weighted to high-weighted games after a large win to meet wagering.

On roulette, irregular play includes covering 24 or more of the 37 available numbers, betting on red and black, odds and evens, 1–18 or 19–36 inclusive, all three columns or all three dozens. On baccarat, it includes backing banker and player in the same coup. Group or syndicate bonus use, systematic account groups gaining an advantage to another player's detriment and deceitful group play are also prohibited.

The same rules prohibit reserving real money in an incomplete game round to use bonuses first, delaying rounds to clear real money before using bonuses, and building in-game value with bonus play before losing the bonus and cashing out that value with real money or a secondary deposit. Martingale betting and using real money on low odds while using bonus money for casino wagers or high-odds bets are also prohibited.

Our bonus-abuse rules prohibit deceitful multiple-account claims, depositing only during promotions, opening network accounts for offers, repeated play using only free games, and deposit, cash-out and redeposit patterns purely intended to gain deposit bonuses. Reasonably suspected unfair exploitation or other bad-faith acts are prohibited. Bad-faith bonus or reward abuse, including guaranteed-profit wagering alone or with others, can remove eligibility for bonuses or points and lead to account closure. A non-insignificant bonus-policy breach can revoke bonuses or points and close the account. If ProgressPlay Limited determines that prohibited actions or irregular play occurred or were attempted, it may close the account and confiscate funds other than un-staked deposits, which are returned. It may also exercise those rights over other accounts in its network.

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Rewards programme

Our Choose Your Rewards programme uses missions, badges and leaderboards to award points. You can exchange points in the rewards store for free spins, deposit bonuses and cashback deals. For Rewards points collection or a store purchase, you must make at least one £10 deposit. Points and items remain subject to their terms, and use or redemption contrary to them is void. Progressing through levels requires the necessary points and at least one £10 deposit in the last 30 days. Store purchases expire 30 days after purchase and remain subject to their other item terms.

Rewards-store casino bonuses and free spins must be wagered in full within 30 days, with their winnings wagered at least 10 times within 30 days. Otherwise, points may expire and winnings may be revoked. Store free-bet bonuses must be wagered fully within 30 days. Their winnings require 10 times wagering within 30 days of bonus credit, including pending time, and the event must end with a result before expiry. If those conditions are unmet, free-bet entitlement ends and funds are removed without conversion. Store spin and free-bet winnings are limited to £20, while store free-money winnings are limited to 1 time the bonus.

Changes to promotions

Promotion-specific conditions apply alongside our general bonus terms. ProgressPlay Limited may change, suspend or withdraw bonuses or points not yet provided without prior notice. Already granted bonuses and points are unaffected, and the terms in force when you sign up to the promotion apply to a bonus you receive. ProgressPlay Limited may separately amend, suspend or withdraw direct or partner promotions and associated terms where necessary or appropriate for legal, regulatory, authority or licensing compliance, giving affected customers prior notice where reasonably practicable. Non-retroactive changes to services or promotions do not affect previously granted bonuses. You remain responsible for relevant taxes on bonus funds.

Bingo and its welcome offer

Our bingo selection includes 90-ball, 75-ball, speed bingo and other formats.

New-bingo-player offer

For eligible new bingo players, our first-deposit offer gives £30 bonus money for a minimum £10 deposit. It is redeemable once through the Bingo cashier. Deposits through Skrill or Neteller do not qualify. Use real money first, then wager the bonus 2 times on bingo. Only bonus bets count. The bonus and its winnings expire 30 days from credit. Unused funds or funds that have not met wagering cannot be received after expiry. On completion, bonus funds transfer automatically to real money up to 3 times the original bonus, available to withdraw or play outside the promotion. A withdrawal request removes active or pending bonuses and promotional winnings where applicable conditions remain unmet.

Free tickets and cancelled games

For free tickets outside separately governed Rewards items, winnings minus the tickets’ stake go to your real money balance. Use tickets within 7 days of final credit in selected bingo rooms under the promotion-specific conditions. If a bingo game is cancelled, all purchased or pre-purchased tickets are void. Ticket cost is refunded within 24 hours, and promotional ticket value is restored for reuse. You can find bingo rules in the Bingo menu help section.

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Sportsbook

Our sportsbook covers football, tennis, boxing and other sports. Our betting tips inform rather than guarantee results. Odds can shift, and gambling carries risk.

New-player sports offer

For eligible new players, our sports offer is bet £10 and get a £20 free bet. The free bet is a one-time £20 stake at minimum odds of 1.5. Its stake is not returned. Winnings require 1x wagering, real money is used first and only bonus bets contribute. Maximum conversion is £200, and free bets and bonuses last 7 days. The offer is limited to 1 sport and 5 casino brands in the network. A first deposit made with Skrill or Neteller does not unlock this free bet. Full offer terms and bonus-cancellation conditions apply.

For ordinary free bets outside the separately governed Rewards store, winnings minus the free-bet stake become bonus funds. Use the free bet on selected events within 7 days of its final credit. Winnings require 1 time wagering within 7 days after bonus credit, counting pending time. The event wagered on with free-bet or bonus funds must end with a result before expiry. Otherwise, bonus funds are removed without conversion and free-bet entitlement ends. Conversion is capped at £200.

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Placing and settling bets

Once you place a Bet with us, it cannot be changed or cancelled. You must not participate in, be connected to or be able to influence the event or bet outcome. A bet placed after an event begins, except an in-play bet, or after its result is known is invalid. No winnings are due and its stake is returned.

ProgressPlay Limited may offer cash-out on some bets and events at its discretion. It can allow part or all of a bet to be cashed out before an event ends. Returns change during the event and are set at its discretion. Cash-out is not obligatory and the feature may be removed without notice.

ProgressPlay Limited confirms bet results using governing-body official results or alternative sources. If those sources conflict, it determines the result. If a result cannot be determined, it voids the bet and refunds the wager. Subject to our settlement rules, we publish the bet result and credit any winnings within 72 hours of publication. If published results differ from its own or third-party system records, those system records prevail.

Integrity and interrupted games

ProgressPlay Limited may limit, refuse or cancel wagers or games where it believes fraud or bad faith affects it or another party. This includes reasonably suspected event-integrity concerns arising from betting patterns or investigations. In those cases, only the stake or participation fee is returned. Winnings are not due, paid winnings may be deducted and any shortfall must be repaid.

For affected games, a technical failure or other system error may lead ProgressPlay Limited to cancel participation, with liability limited to refunding the participation fee or stake. After a disconnection that was neither intentional nor in bad faith, game results and balance remain as before disconnection. Following a wager, ProgressPlay Limited takes reasonable measures to restore interrupted play. If restoration is impossible, it terminates the game, refunds the wager, immediately informs the Gambling Commission and does not restart the game if the failure may recur.

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Deposits and payment methods

Deposit options

Our payment methods include Visa and Visa Debit, Mastercard, PayPal, Skrill, Neteller, Apple Pay, Pay by Mobile, PaysafeCard and Neosurf. Trustly and Instant Bank Payments are available in select regions, while AstroPay, MuchBetter and Payz have international coverage. Method availability depends on your account and location. Phone-bill payments are for deposits, while Visa and Visa Debit support deposits and withdrawals.

To deposit, log in, open the cashier and select an option. Minimum deposits start from £10 depending on the method. Most transactions are instant, but your balance is credited only after confirmation by ProgressPlay Limited and the payment provider. We do not provide or facilitate credit. Credit cards cannot fund a deposit, including through an e-wallet or online payment service. Deposit limits vary with our checks, verification and customer or deposit characteristics. Paysafecard is an example with limits from £10 to £700 per deposit per site.

PayPal and Apple Pay

For PayPal deposits and withdrawals, use a fully verified UK-registered PayPal account in your own name, connected to a valid bank account. Its details and email must match your casino account. Approve deposits through your wallet for funds to appear instantly after approval. The PayPal minimum deposit is £10, distinct from the £20 casino-welcome qualifying deposit.

Our minimum Apple Pay deposit is £10. Use an Apple device with a debit card linked to Apple Wallet. Select Apple Pay in the cashier, enter the amount and confirm by PIN, Face ID or fingerprint. Funds appear straight away after confirmation. Standard deposit rules and account limits apply. Maximums depend on verification, card provider, payment rules and internal limits. Apple Pay itself does not charge online-gambling payment fees.

Skrill and phone-bill deposits

For a Skrill deposit, log in, go to the cashier, choose Skrill, enter your amount and confirm through your wallet. Funds then appear instantly. Skrill limits depend on account status, and verification can provide higher limits. Skrill may charge fees depending on how you fund the wallet or transfer money out.

Phone-bill deposits are charged to your mobile account. Contract charges are added to your next monthly bill, while pay-as-you-go charges are deducted from available credit. Maximums may be lower depending on provider, verification and account restrictions. Providers may restrict payments or charge fees. Minimum amounts, daily caps, unsupported networks and country restrictions may apply. Transaction verification may be required before funds appear.

Payment ownership and documents

Your payment method must be verified before a deposit or withdrawal is processed, and it must belong to you. If you request a different withdrawal method or deposited with one that cannot receive withdrawals, we may request method documents or additional evidence. Debit-card evidence shows the front and back, first and last four digits, name and expiry. You may cover the eight middle digits and CVV. E-wallet evidence shows your profile name and email, phone-bill evidence shows the used mobile number and full name, and other-method evidence shows your name. We may request source-of-funds or source-of-wealth evidence at any time.

If your payment method is lost, stolen or changed, notify immediately by contacting ProgressPlay Limited through our customer support. You bear losses or damage caused by failing to give immediate notice, rather than ProgressPlay Limited.

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Withdrawals

Requesting your funds

You may withdraw your real money balance, comprising deposits and their winnings, at any time except where general regulatory obligations require restrictions. At least one successful deposit is required first. We return funds to the original deposit methods where possible. If provider policy or technical restrictions prevent that, another available method is used and verification may be requested. Outstanding deposits may delay or halt a withdrawal until received and confirmed. If your balance is below the withdrawal minimum, customer support can arrange withdrawal of the full balance.

Open Cashier, choose Withdrawal, select your method, complete the form and click Withdraw to begin the withdrawal process. Funds are transferred as soon as possible.

Fees and timing

Our withdrawals incur a processing fee of 1% up to £3 per withdrawal. You also pay any payment-provider fees. If we cease services in a jurisdiction, a reasonable additional withdrawal processing fee may apply.

Method	Processing	Transfer	Payment identification
Debit cards	1 business day	3–7 business days	Babaloo Limited / ProgressPlay Ltd
Skrill	1 business day	1 business day	Babaloo Limited / ProgressPlay Ltd
Payz	1 business day	3 business days	Babaloo Limited / ProgressPlay Ltd
Instant Bank Payment	1 business day	1 business day	Truelayer Limited / ProgressPlay Ltd

We email when the request has been delivered and funds transferred. Most e-wallet withdrawals arrive instantly after approval but may take up to 24 hours. Cards and bank transfers can take longer depending on the provider. If a withdrawal is delayed, use your emails or contact customer support because we may be waiting for your feedback.

Method restrictions and caps

Mastercard withdrawals are unavailable due to issuer restrictions. Visa card withdrawals are unavailable in certain countries because of local issuer restrictions. Phone-bill payments are deposit-only, so use another supported withdrawal method such as a debit card or e-wallet. Apple Pay withdrawals are not widely supported, and another method is recommended.

Maximum withdrawal caps depend on account level and jurisdiction. Your account dashboard shows the details. Babaloo Limited may delay or stop processing cash-out requests pending final approval of outstanding deposit transactions.

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Join and access your account

Registration and verification

To join us, provide your email, a password, your mobile number and your address. Register personally rather than through a third party. Your account must be ID and age verified before you deposit, gamble with your own funds or bonus funds, use free spins or free bets, or access free-to-play games.

For your first deposit, we require valid photographic ID, such as a passport, driving licence or national ID card. The copy must show your name, photograph and signature. In some cases, we may require a qualified notary or solicitor to sign and stamp your documents. Proof of address may be a utility bill or debit card statement dated no more than 3 months before submission and showing your full name and account address. We may request documents beyond the specified verification list only where we reasonably believe they are needed to meet regulatory requirements, including anti-money-laundering requirements, or to confirm a document’s validity. These may include certified identity and address copies or source-of-funds or source-of-wealth evidence.

Access and account ownership

You can upload verification documents through your account dashboard.

You may have only one Account with us. If you, an immediate family member or someone in your household opens another account, ProgressPlay Limited may block or close any or all of your accounts, void bonuses and winnings, and return deposited funds. ProgressPlay Limited is not responsible for preventing multiple-account registration.

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Mobile play

Our live casino works through a browser on mobile, tablet and desktop without an app download for live play. You can access live blackjack, roulette, baccarat and game shows on those devices. Our PayPal payments also work across your preferred devices.

Responsible gambling controls

We encourage you to set limits, take breaks and treat gambling as entertainment rather than a way to make money.

Limits and applied restrictions

We offer deposit, net deposit, wager, loss and session limits. Reductions take effect immediately and increases after 24 hours, while later changes to daily, weekly or monthly deposit, wager and loss limits chosen on registration take effect after 24 hours. Playing-time limits are also available, and you can change limits through Account settings.

ProgressPlay Limited may proactively apply deposit, net deposit, loss, wager or time restrictions and suspend an account where gambling patterns raise harm concerns. The Play Responsibly tab in Account shows applied restrictions. Our Responsible Gaming Team can assist with account limitations through live chat on the Support tab or through the account support options.

Time-outs and self-exclusion

Our time-out blocks play for 1 to 42 days. Request one through the casino client’s responsible-gambling settings or customer support. Wagering and marketing may resume after the period ends. Time-outs, self-exclusion and similar actions apply across all websites operated by ProgressPlay Limited.

Our service self-exclusion periods run from six months to 5 years, extendable by periods of at least six months. For GB accounts, the initial minimum is between six and 12 months, with extensions of at least six months. Request exclusion through the responsible-gaming interface or customer support. We explain its consequences before confirmation.

Self-exclusion Account blocks cannot be undone during the agreed period. Undetermined bets are settled normally and subsequent winnings paid where applicable. On exclusion, we close the account, return its funds and stop service marketing as soon as practicable, except blanket geographic marketing that does not knowingly include you. Consider extending exclusion to other operators you use.

After the agreed period, self-exclusion remains until you take positive action to gamble again, subject to a minimum six-month exclusion. Return requires a one day cooling off period. Marketing resumes only after positive return action and your consent to receive it.

When requesting exclusion, provide full and accurate personal details now and in future. ProgressPlay Limited uses reasonable endeavours to enforce exclusion, and you must not circumvent it. ProgressPlay Limited disclaims responsibility for later consequences or losses if you gamble through additional accounts using changed, misleading, inaccurate or incomplete details, or otherwise evade exclusion.

Reality checks and GAMSTOP

Set a reality check timeframe on our responsible-gaming screen. We display elapsed session time and pause play at your chosen time until you acknowledge that you wish to continue. Acknowledgement and a new session reset the count. You can change or cancel the timeframe at any time with immediate effect, and a change resets the count.

We are integrated with GAMSTOP, the free service for self-excluding from online gambling companies licensed in Great Britain.

Frequently asked questions

How do I reset my password?

To recover access, use the Forgot Password link on our login page, follow the prompts and open the reset link in your inbox.

What is the casino welcome offer?

Eligible new players can receive 120 free spins on Big Bass Bonanza after a minimum £20 first deposit through the casino cashier. The deposit-and-bet version requires depositing and betting £20. Full offer terms apply.

How do I cancel a bonus?

You can cancel a bonus in Account > Bonus history. Cancellation removes its bonus winnings without converting them to real money.

Can I cancel a withdrawal?

Withdrawal requests appear as Pending and cannot be cancelled for any reason.

When are withdrawals processed?

Requests are typically processed within 1 business day, but processing can take up to 3 days depending on the method. Transfer times depend on the payment provider.

Do I need an app for live casino play?

Live casino works in a browser on mobile, tablet and desktop without an app download.

What gambling limits are available?

Deposit, net deposit, wager, loss and session limits are available through Account settings. Time-outs and self-exclusion are also available.

How can I request self-exclusion?

Use the responsible-gaming interface or contact customer support. Self-exclusion periods run from six months to 5 years and cannot be undone during the agreed period.

How are complaints handled?

Complaints are acknowledged within 24 hours and the complaints process is completed within eight weeks, with a final decision and information about independent ADR escalation.

Help and support

Our customer support is available 24/7 via live chat and email through the account support options. The Help Centre provides walkthroughs, payment guides and answers to common queries. We respond as soon as possible to email messages that need more detail.

Operator and eligibility

Operator and licence

Our casino operator is ProgressPlay Limited, a Malta-registered limited liability company with registration C58305. ProgressPlay Limited holds Malta Gaming Authority licence MGA/B2C/231/2012 and is licensed and regulated in Great Britain by the Gambling Commission under account number 39335.

Who can play

Players must be at least 18, register personally and complete age and identity verification. The operator’s terms classify jurisdictions outside the United Kingdom as restricted. People registered with GAMSTOP or self-excluded from another account in the operator’s network cannot use its services.